Dupe Away Support

Dupe Away PC is crashing on launch. How do I fix this?

Last Updated: Jul 13, 2015 10:55PM CDT
If you recently installed or updated iTunes to version 12.2 or later, this is most likely due to a new iTunes setting for whether to "Share" your iTunes library file with other applications on your computer, and in order for Dupe Away to work with your library, it needs to be able to access your iTunes Music Library.XML file. 

Please follow the steps below to fix this error and link up your iTunes library with Dupe Away:
 
  1. Open iTunes.
  2. Open iTunes Preferences by clicking on the menu in the upper left corner of the iTunes window and select Preferences... (or press control-comma). 
  3. Click on the Advanced tab of iTunes Preferences (far right).
  4. Check the box to "Share iTunes Library XML with other applications". 
  5. Close iTunes Preferences and try using Dupe Away again.
If Dupe Away is still crashing for you, please submit the crash report and include your email address on it and then submit a support ticket and let us know whether your iTunes library is not stored in its default location and whether it's on an external drive.

 

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