Dupe Away Support

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out of application memory

Doc Sep 30, 2014 07:15PM CDT

Dupe away seems to use more and more application memory until it crashes. I'm using a 2.8 ghz macbook pro with 16 gigs of memory

Does the application store the deleted items in ram? I don't see them in the trash

it found roughly 3800 dupes

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sunbad Oct 18, 2014 07:04PM CDT
I'm the same! It identified ~2500 dupes and takes about two days to delete 500. Uses all my memory – and I have a 2.9GHz iMac 27 with 24 GB memory and 3TB fusion drive.
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David Oct 31, 2014 01:08PM CDT
A solution would be great... seems to use all of my 32gb of ram, then the swap files fill up and crashes... not sure if it really needs to hog all of that RAM, or just doesn't know how to clear it when done...

Please fix this
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dj cxp Nov 04, 2014 10:21AM CST
I am also deleting 3600 hundred empty files and it's taking 2 days. My mac froze and when I clicked on Dupe away it started all over again after it deleted 1500 tracks with empty files? Any solution?
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Boatan Sep 24, 2015 06:02PM CDT
Having the same problem. Seems to work great for small amounts of albums, when you get into 1000+ tracks it starts to not work.

Anyone have a solution for this?
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Karl Sep 24, 2015 06:03PM CDT
Same here. Anybody found an answer? The Dupe Folks don't seem to be monitoring.
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Mike Sep 24, 2015 06:04PM CDT Macroplant Agent

Dupe Away uses scripts for the deletions, and when you have over about two thousand tracks, the performance can start to get slower. Using scripts is the safest method to help ensure that your iTunes Library is not put at risk. While there are some faster methods to do the deletions, those are not quite as safe and reliable. Your computer’s RAM, processor speed, and hard drive type will also have an effect on how fast the deletion process will take. As long as you don’t receive an error or a crash, then the program should still be working, and I would let Dupe Away keep running. 

If you think Dupe Away is not working or appears to be making zero progress, please submit a support ticket, and we’ll be glad to help further.

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